Frequently Asked Questions
If you have a question, you may find your answer here. If not, please contact us and we will be happy to help.
Our standard Virtual Meeting kits come in a trendy kraft brown box with kraft crinkle and a custom label. For a custom look, boxes and crinkle are available in different colors upon request.
Our standard notes are printed with a logo or phrase on the front and personal message on the back. Typically they are printed, but can be handwritten upon request with a small service fee.
You deserve the best. If an item is unavailable, we’ll sub in products of equal or greater value.
The average turnaround time for our Virtual Meeting Kits, from the time the order is placed until it is shipped, is 2-5 business days. Shipping takes approximately 2-5 business days but can be rushed for an additional fee.
Customized kits typically require 2–4 weeks depending on the items selected, plus shipping time.
You will receive an email confirmation upon payment.
Yes we do! A standard or custom kit is the perfect way to enhance your virtual or in-person events.
We do not ship alcohol at this time.
Yes, we are happy to custom your kit. There are a wide variety of themed kit options for every occasion and there are many opportunities to brand or customize items. Please call us at 888-463-2580 or email us at kitsales@ultimatekits.com.
Almost anything can be branded! Branded boxes, labels, notes, and products are avaialable. Please reach out for details.
Yes, proofs are furnished and require a signature for approval before the item(s) go into production.
For our standard Virtual Meeting Kits, the average turnaround from the time the order is placed until it is shipped is 2-5 business days. Shipping takes approximately 2-5 business days, but can be rushed for an additional fee.
For curated themed kits, allow 10 business days for product fulfillment before kit is shipped.
Custom kits require 2–4 weeks depending on the items selected.
Vector artwork in file formats such as .ai, .eps or PDF. Graphic designs created using pixel-based software in file formats such as .psd, .tif, .jpg, .bmp and .png.
Pricing on custom kits depends on the type of item and the quantity of items you would like to include.
Yes, if you have your own corporate swag or collateral you would like to include, it can be shipped to our office and included in the kit contents. Handling and fulfillment fees will apply.
Boxes are packed with shred (multiple colors available) to ensure that items are safe and secure.
Yes we can. Please contact us at kitsales@ultimatekits.com or (888) 463-2580 to place your order. We require that addresses be sent in an Excel spreadsheet in the following format (Full Name, Company Name, Street Address 1, Street Address 2, City, State/Province, Postal/ZIP Code, Country).
No, shipping is quoted separately.
Shipping costs depend on the weight of the package, distance the package is travelling, and time frame of arrival.
We are located in the Dallas-Fort Worth Metroplex. Kits can be hand delivered locally for a delivery fee.
Yes, we can. Please email us directly to discuss a schedule.
Yes, however rush shipping will apply.
They will not be notified by Ultimate Kits. We will email the tracking information to the kit buyer, not recipient.
Yes, you can provide us with your UPS Account Number for shipping. In this case, a small handling fee per kit will be apply.
We do not ship internationally at this time.
You’ll receive an email with tracking number once your order has shipped, which can be used to track your order.
We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft.
Online Orders are paid for at the time the order is placed. Your credit card will be charged upon receipt of order. Custom orders must be paid for in advance of fulfillment and shipping.
All major credit cards, ACH and corporate checks. All pricing is listed in USD.
Yes we do, please email us to discuss custom subscription options.
Due to the custom, personalized nature of our products, all sales are final. In the rare event that an item arrives to you damaged or incorrect, please contact us and we’ll do our best to make it right!
Let’s Talk Kits!
Reach out to us with questions or
to design a custom kit for your team.