Frequently Asked Questions

If you have a question, you may find your answer here. If not, please contact us and we will be happy to help.

Do The Boxes Come With A Note? Can I Personalize The Note? Will It Be Printed Or Handwritten?2020-08-01T00:35:46+00:00

Our standard notes are printed with a logo or phrase on the front and personal message on the back. Typically they are printed, but can be handwritten upon request with a small service fee.

Will You Ever Substitute an Item in My Kit for Something Similar?2020-08-13T13:04:58+00:00

You deserve the best. If an item is unavailable, we’ll sub in products of equal or greater value.

What Is The Average Turnaround Time For Custom Kits?2021-01-28T19:48:41+00:00

Customized kits typically require 2–4 weeks depending on the items selected, plus shipping time.

Can You Ship Alcohol?2020-08-01T00:37:00+00:00

We do not ship alcohol at this time.

Can The Kits Be Customized? How Does That Work?2020-08-08T01:39:04+00:00

Yes, we are happy to custom your kit. There are a wide variety of themed kit options for every occasion and there are many opportunities to brand or customize items. Please call us at 888-463-2580 or email us at kitsales@ultimatekits.com.

What Can Be Branded?2020-08-01T00:37:19+00:00

Almost anything can be branded! Branded boxes, labels, notes, and products are avaialable. Please reach out for details.

Can I See A Proof Of Custom Products Before My Order Goes Into Production?2020-08-01T00:37:30+00:00

Yes, proofs are furnished and require a signature for approval before the item(s) go into production.

When Will My Order Ship?2022-01-07T23:29:24+00:00

Custom kits require 2–4 weeks depending on the items selected.

What Type Of Logo File Formats Are Best Suited For Branding?2020-08-01T00:37:39+00:00

Vector artwork in file formats such as .ai, .eps or PDF. Graphic designs created using pixel-based software in file formats such as .psd, .tif, .jpg, .bmp and .png.

What Is The Average Price For Custom Kits?2020-08-01T00:37:50+00:00

Pricing on custom kits depends on the type of item and the quantity of items you would like to include.

Can I Add My Own Company Swag To Your Kits?2020-08-01T00:38:03+00:00

Yes, if you have your own corporate swag or collateral you would like to include, it can be shipped to our office and included in the kit contents. Handling and fulfillment fees will apply.

How Are The Boxes Packaged?2022-01-27T15:45:45+00:00

Boxes are packed with crinkle (multiple colors available) to ensure that items are safe and secure.

Can You Ship To Multiple Addresses?2022-01-07T23:29:04+00:00

Yes we can. Please contact us at kitsales@ultimatekits.com or (888) 463-2580 to place your order. We require that addresses be sent in an Excel spreadsheet in a specified format.

Is Shipping Included In The Pricing?2020-08-01T00:38:40+00:00

No, shipping is quoted separately.

What Is The Average Cost Of Shipping?2020-08-01T00:40:42+00:00

Shipping costs depend on the weight of the package, distance the package is travelling, and time frame of arrival.

Where Are You Located? Do You Offer Hand Delivery?2020-08-13T15:42:26+00:00

We are located in the Dallas-Fort Worth Metroplex. Kits can be hand delivered locally for a delivery fee.

Can You Hold My Kit So That It Arrives Near A Specific Date?2020-08-01T00:40:25+00:00

Yes, we can. Please email us directly to discuss a schedule.

Can I Have My Order Rushed?2020-08-01T00:40:17+00:00

Yes, however rush shipping will apply.

Will The Recipient Be Notified That A Gift Is On The Way?2020-08-01T00:40:07+00:00

They will not be notified by Ultimate Kits. We will email the tracking information to the kit buyer, not recipient.

Will You Accept My Corporate Shipping Account Number To Ship Custom Orders?2021-01-28T19:50:10+00:00

Yes, you can provide us with your UPS Account Number for shipping. In this case, a small handling fee per kit will be apply.

Do You Ship Internationally?2020-08-01T00:39:45+00:00

We do not ship internationally at this time.

What If There Is An Issue With Shipping?2020-08-10T15:39:54+00:00

You’ll receive an email with tracking number once your order has shipped, which can be used to track your order.

We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft.

When Do You Collect Payment?2022-01-27T15:45:22+00:00

Custom orders must be paid for in advance of fulfillment and shipping.

What Forms Of Payment Do You Accept?2020-08-01T00:39:15+00:00

All major credit cards, ACH and corporate checks. All pricing is listed in USD.

Do You Accept Returns?2020-08-01T00:38:57+00:00

Due to the custom, personalized nature of our products, all sales are final. In the rare event that an item arrives to you damaged or incorrect, please contact us and we’ll do our best to make it right!

Are Taxes Added To My Order?2020-08-01T00:38:49+00:00

Yes, when applicable.

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